Do you adapt well to change and have a positive attitude?

Home Instead® is the world’s largest and most trusted source of non-medical home care for aging adults for over 24 years.  As a Scheduling Coordinator, you’ll have the important responsibility of filling daily open shifts by matching the right Care Professional to a client’s needs and personality in a fast-paced environment. This position fits best with an individual who has exceptional planning and organization skills, is adaptable to change, and is resilient. Compassion and a helpful attitude are essential as you will build strong relationships through effective communication and good listening skills.

This is NOT a Remote position. The candidate will work from the office M-F

This individual must have a pro-active work ethic, the ability to problem solve, be detail-oriented, and the ability to build trusting relationships over the phone.  Proficient computer skills working with database systems, MS Outlook, MS OFFICE, and WellSky (formally Clear Care) is a must.  Previous staffing or scheduling experience is a big plus!

The Ideal Candidate:                                                                             

• Compassion with a helpful attitude
• Be committed having passion for people with service attitude
• Ability to multi-task with extreme attention to detail
• Must work at a high intensity with calm attitude
• Must be dependable and reliable
• Must demonstrate effective listening skills
• Must have great customer service attitude and pleasant phone manner while being personable
• Excellent verbal and written communication skills
• The ability to prioritize and organize
• The ability to demonstrate initiative while working under limited supervision
• The ability to focus on client satisfaction
• Excellent problem solving skills
• Proficient computer skills using database systems, MS Outlook, MS Word, MS Excel