Service Coordinator – Join a Team That Cares

Are you someone who embraces change with a positive outlook and thrives in a fast-paced environment? If solving complex puzzles and making a meaningful impact every day sounds exciting to you, you might be the perfect fit for our team.

Home Instead® has been the world’s leading and most trusted provider of non-medical home care for aging adults for over 24 years. As a Scheduling Coordinator, you'll play a key role in supporting our mission by carefully matching the right CAREGiver to meet a client’s unique needs and personality. This position is vital to ensuring quality care and continuity of service.

Please note: This is NOT a remote position.

What You'll Do:

• Coordinate and fill daily open shifts, balancing client care needs with CAREGiver availability.

• Communicate with clients and CAREGivers to ensure satisfaction and build lasting relationships.

• Collaborate with the team to provide outstanding service through creative problem-solving and attention to detail.

• Adapt to changing priorities while maintaining a calm, organized approach.

• Utilize WellSky and other systems to manage scheduling and documentation.

Who We're Looking For:

We’re seeking someone who is:

• Adaptable, positive, and calm under pressure

• Compassionate, with a genuine desire to help others

• Proactive, with a strong work ethic and sense of urgency

• Detail-oriented and able to multitask effectively

• Skilled in building trust and communicating clearly over the phone

• Able to prioritize tasks independently with limited supervision

• Focused on client satisfaction and service excellence

Qualifications:

• Preferred: Experience in home health or hospice scheduling

• Excellent verbal and written communication skills

• Strong problem-solving ability and follow-through

• Dependable, reliable, and committed to quality

• Proficient computer skills, including familiarity with WellSky (preferred)

• High level of organization and time management

A resume must be submitted for consideration.

Why Join Us?

At Home Instead®, you’ll be part of a team that values compassion, connection, and excellence in care. We don’t just fill schedules—we change lives.

Video shows exactly who you will be scheduling with our clients in this role!!