Objective

The Client Care Coordinator plays a critical role in ensuring each client receives exceptional, personalized care. This position is ideal for a compassionate, service-oriented professional who can balance client engagement, operational coordination, and consultative sales. As the primary point of contact for clients and their families, the Client Care Coordinator builds lasting relationships, oversees tailored service plans, conducts quality assurance visits, and collaborates with Care Pros and internal teams to uphold the highest standards of care and satisfaction.

Our clients reside throughout the northeast side of Atlanta including: Dunwoody, Sandy Springs, Norcross, Johns Creek, Duluth, Buford, Cumming, Suwanee, Gainesville, Lawrenceville, Snellville and even as far down as Conyers and Covington. Our goal will be to isolate a geographic area to limit the amount of time in traffic.

Primary Responsibilities

Client Engagement & Consultative Sales

• Conduct Care Consultations and service inquiries using a consultative sales approach to assess client needs and create tailored care plans.
• Meet with potential clients and family members to discuss care needs and offer individualized solutions.
• Maintain ongoing communication and follow-up with prospective clients who have not yet initiated services.

Care Coordination & Quality Assurance

• Serve as the main point of contact for assigned clients and families, ensuring consistent support, satisfaction, and trust.
• Coordinate all aspects of a client’s care, including client and Care Pro introductions.
• Conduct regular quality assurance visits (at least monthly or quarterly, based on client needs).
• Identify and act on opportunities to modify service plans in response to evolving client circumstances.

Collaboration & Communication

• Partner with Care Pros, the RN team, scheduling, and other departments to ensure seamless, high-quality service delivery.
• Address client or family concerns with professionalism and empathy; advocate for additional support when necessary.
• Maintain timely, accurate documentation by ensuring all client interactions are thoroughly recorded and kept up to date in WellSky, Salesforce, and other relevant platforms.

On-Call Participation

• Serve as part of the on-call inquiry team on a rotating basis, handling inquiries and consultations after hours and on weekends as needed.

Education & Experience Requirements

• College degree preferred.
• At least one year of experience in home care, healthcare, social work, or a senior-related industry required (or equivalent combination of education and experience).
• Experience working with older adults, families, and caregivers strongly preferred.
• Valid driver’s license and reliable transportation required.

Key Skills & Competencies

• Empathy & Compassion – Genuine passion for supporting older adults.
• Strong Communication – Excellent verbal and written communication; able to build trust quickly.
• Sales Ability – Naturally persuasive and confident in consultative conversations.
• Organization & Multitasking – Skilled at managing multiple priorities and deadlines.
• Problem-Solving – Proactive, thoughtful, and solutions-focused.
• Team Collaboration – Works effectively within a fast-paced, team-based environment.
• Tech Proficiency – Comfortable using Microsoft Office, WellSky, and other technology platforms.

Physical & Environmental Requirements

• Occasional standing, walking, and light lifting (up to 25 lbs).
• Frequent sitting and computer use.
• Must be able to travel locally for client visits and consultations.
• Ability to maintain confidentiality and adhere to ethical business practices.
• Most of the work takes place out in the field during client visits and consultations, with occasional time spent in the office for documentation and meetings.

Work Schedule & Compensation

• Full-time position, with some evening and weekend availability required.
• Mileage reimbursement provided for client-related travel.
• Paid time off.
• Medical, dental, and vision insurance available.
• A stipend may be offered for the use of a personal cell phone.